Frequently asked questions

How do I choose a size?

Check the fit and sizing information on the product you want. Sizes can vary between styles. If the measurements do not answer your question, contact us with the product name before ordering.

What is the fabric composition?

Materials vary by product. Refer to the information for that style and its garment label. If an exact composition is not listed, ask us to confirm it before you buy.

How do I wash my underwear?

Follow the care label on your garment. Washing temperature, drying and other care requirements may differ between styles.

When will my order arrive?

For an estimate, contact us with the product name and destination country. Shipping confirmation and tracking details are sent when your order ships. See our shipping information.

Do you offer free shipping?

See the current rates and free shipping threshold. Checkout confirms the available methods and charges for your address.

Can I change or cancel my order?

Email [email protected] as soon as possible with your order number and the change you need. We will check whether it can still be made before fulfillment.

Can I return or exchange an item?

Read our returns and exchanges policy, including the hygiene restrictions for underwear, before opening the packaging. Contact support before sending anything back.

Which payment methods can I use?

The payment methods available for your order are displayed at checkout.

How is my personal information handled?

Our privacy policy explains how information is used when you visit the store or place an order.